Service

DEMAG WORKS 24/7 SO YOU CAN TOO

You work hard to meet your customers’ expectations, and we work hard to meet yours. We’re committed to your business success and know that when your cranes work, jobs get done and you make money. You can call our free support line anytime day or night, 24/7.

And we can even come to you, to get your crane back to work.

Tech Support

Looking for support as a Demag cranes owner? Many countries are serviced by a local distributor. Contact your local Demag distributor for parts, service and training support:

Click here to Find Your Local Demag Distributor

For factory direct support, please search for the correct contact below.
Australia map

Australia

1800 TEREXL
(1800 837 395)

Brazil map

Brazil

0800 69 83739

Europe map

Europe

+8000-MYTEREX
(+8000-6983739)

US and Canada map

USA & Canada

877-MY-TEREX
(877-698-3739)

Asia

Terex (Shanghai) Management Co., Ltd.
Service Director, Asia, Aftermarket
Weiwen Zhang
+862134702833

Australia

Terex Lifting Australia Pty Ltd
Product Support Manager
Alex Peters
+61 (8) 9232 0017

Australia

Terex Lifting Australia Pty Ltd
National Service Manager
Mark Tanner
+61 (7) 3868 9655

Australia

Terex Lifting Australia Pty Ltd
Service WA Supervisor
Ross Willmann
+61 (8) 9232 0003

Australia

Terex Lifting Australia Pty Ltd
Warranty Manager
Simon Taylor
+61 (7) 3868 9657

Australia

Terex Lifting Australia Pty Ltd
Service QLD Supervisor
Stephen Marsh
+61 (7) 3868 9615

Australia

Terex Lifting Australia Pty Ltd
Service VIC Manager
Terry Cameron
+61 (3) 8794 4171

Australia

Terex Lifting Australia Pty Ltd
Service NSW Supervisor
Tony Potourdelis
+61 (2) 8786 4403

Brazil

Terex Cranes Latin America
Customer Support Manager - Cranes
Ricardo Beilke Neto
+55 11 4082-5624

Central & Southern Africa

Terex Cranes South Africa
Benjamin Bernhardt
+27 (72) 17 60 312

China

Terex Cranes Shanghai
Service Manager
Zhang Ming
+86-21-60936840

DACH + Benelux

Terex Cranes Germany GmbH
Manager Customer Support Cranes D-A-CH-BeNeLux, Aftermarket
Matthias Hein
+49 6332 83 1645

France & Northern Africa

Terex France S.A.
Daniel Patalacci
+33 6 14 02 81 67

India

Cranes India
Rajiv Waichal
+91 2067072496

Italy

Terex Italy s.r.l.
Alessandro.Pastorelli@terex.com
+39 051 6501053

Latin America

Terex Latin America
Ricardo Beilke Neto
+55 11 4082-5624

Mexico

Terex Latin America Mexico S de R.L. de CV
Regional Business Manager
Obed De Alba
+52 55 5005 6904

Middle East

Terex Equipment Middle East LLC
Benjamin Bernhardt
+971 (0) 56 99 52 177

Nordics

Terex Scandinavia AB
Christian Schuster
+46 421 795 89

Russia, CIS, Baltics, Balkan & Eastern Europe

Terex Cranes Germany GmbH
Heiko Ewig
+49 6332 83 1708

Singapore

Terex Singapore Pte Ltd
Customer Support Manager SEA&I
Per Hamfeldt
+65 6692 7782

Spain & Portugal

Terex Cranes Spain
Customer Support Manager Spain & Portugal
Ignacio Espanol Escudero
+34 911988377

UK & Ireland

Terex Cranes UK
Gary Menzies
+44 (0)1844 203771

United States

Terex Cranes USA LLC
Service Manager - Aftermarket
Chris Creel
+1 (910) 332-8561