Service

DEMAG WORKS 24/7 SO YOU CAN TOO

You work hard to meet your customers’ expectations, and we work hard to meet yours. We’re committed to your business success and know that when your cranes work, jobs get done and you make money. You can call our free support line anytime day or night, 24/7.

And we can even come to you, to get your crane back to work.

Tech Support

Looking for support as a Demag cranes owner? Many countries are serviced by a local distributor. Contact your local Demag distributor for parts, service and training support:

Click here to Find Your Local Demag Distributor

For factory direct support, please search for the correct contact below.
Australia map

Australia

1800 TEREXL
(1800 837 395)

Brazil map

Brazil

0800 69 83739
(0800 MY TEREX)

Europe map

Europe

+8000-MYTEREX
(+8000-6983739)

US and Canada map

USA & Canada

877-MY-TEREX
(877-698-3739)

Asia

Terex (Shanghai) Management Co., Ltd.
Service Director, Asia, Aftermarket
Weiwen Zhang
+862134702833
+86 13701849572

Australia

Terex Lifting Australia Pty Ltd
Product Support Manager
Alex Peters
+61 (8) 9232 0017
+61 488 071 724

Australia

Terex Lifting Australia Pty Ltd
National Service Manager
Mark Tanner
+61 (7) 3868 9655
+61409 898 085

Australia

Terex Lifting Australia Pty Ltd
Service WA Supervisor
Ross Willmann
+61 (8) 9232 0003
+61 407 423 287

Australia

Terex Lifting Australia Pty Ltd
Warranty Manager
Simon Taylor
+61 (7) 3868 9657

Australia

Terex Lifting Australia Pty Ltd
Service QLD Supervisor
Stephen Marsh
+61 (7) 3868 9615
+61 488 233 157

Australia

Terex Lifting Australia Pty Ltd
Service VIC Manager
Terry Cameron
+61 (3) 8794 4171
+61 427 310 471

Australia

Terex Lifting Australia Pty Ltd
Service NSW Supervisor
Tony Potourdelis
+61 (2) 8786 4403
+61 472 848 796

Brazil

Terex Cranes Latin America
Customer Support Manager - Cranes
Ricardo Beilke Neto
0800 69 83739

Central & Southern Africa

Terex Cranes South Africa
Benjamin Bernhardt
+27 (72) 17 60 312

China

Terex Cranes Shanghai
Service Manager
Zhang Ming
+86-21-60936840
+86-13817931709

DACH + Benelux

Terex Cranes Germany GmbH
Manager Customer Support Cranes D-A-CH-BeNeLux, Aftermarket
Matthias Hein
+49 6332 83 1645
+491726561285

France & Northern Africa

Terex France S.A.
Daniel Patalacci
+33 6 14 02 81 67

India

Cranes India
Rajiv Waichal
+91 2067072496
+91 8600725511

Italy

Terex Italy s.r.l.
Paolo Sanclare
+39 051 6501053

Latin America

Terex Latin America
Customer Support Manager - Cranes
Ricardo Beilke Neto
+55 11 99265-6513

Mexico

Terex Latin America Mexico S de R.L. de CV
Regional Business Manager
Obed De Alba
+52 55 5005 6904

Middle East

Terex Equipment Middle East LLC
Benjamin Bernhardt
+971 (0) 56 99 52 177

Nordics

Terex Scandinavia AB
Christian Schuster
+46 421 795 89

Russia, CIS, Baltics, Balkan & Eastern Europe

Terex Cranes Germany GmbH
Heiko Ewig
+49 6332 83 1708

Singapore

Terex Singapore Pte Ltd
Customer Support Manager SEA&I
Per Hamfeldt
+65 6692 7782

Spain & Portugal

Terex Cranes Spain
Customer Support Manager Spain & Portugal
Ignacio Espanol Escudero
+34 911988377
+34 629 480 293

UK & Ireland

Terex Cranes UK
Gary Menzies
+44 (0)1844 203771

United States

Terex Cranes USA LLC
Service Manager - Aftermarket
Chris Creel
+1 (910) 332-8561