The Terex Response to COVID-19

 

Terex ValuesTerex Corporation is proactively dealing with COVID-19.  We are continuing to serve our customers with machines, parts and services despite the obstacles posed globally by the coronavirus. 

Guided by our Terex Way values (see graphic), our team members are working together to serve our customers while following strict preventive guidelines to ensure everyone’s safety.  We are shipping equipment.  Parts operations, parts fabrication, service centers, logistics and shipping operations are running.  Globally, our parts customer service is open with team members working remotely, equipped with the required tools and access to respond to customer inquiries.  We remain well-positioned to serve customers through a number of channels, including parts.terex.com for Materials Processing businesses, gogenielift.com for Genie, utilitiesparts.terex.com for Terex Utilities, and Terex Service Centers, call centers and other flexible delivery alternatives. 

Safety First

We are following stringent precautions to keep our team members safe.  From the earliest days of the outbreak, Terex has been implementing the advice and guidance of the World Health Organization and the Centers for Disease Control and Prevention as well as following local country directives and guidance.  Team members who can work remotely are doing so.  For those working on-site, we are following recommended preventive protocols including staggering shifts, reducing team member concentration, disinfecting surfaces, sending team members home if they ill, and establishing guidelines for quarantine and other steps to keep the work environment safe.  

Plans to Resume Manufacturing

We are shipping machines in some locations to meet our customers’ needs.  However, we have temporarily suspended manufacturing operations in certain locations, responding to changing customer demand and complying with government mandates to close facilities.  We will resume manufacturing at those locations at the earliest dates, safely, in compliance with local mandates and in response to customer demand.  Please see below for currently targeted manufacturing resumption dates.

Customer Service

Each and every day, our field service team are supporting our customers.  Technicians are supporting customers and others virtually (e.g., phone, video conference) as much as possible.  Our call centers remain operational with most personnel working remotely.  Technicians will be dispatched where it is safe to do so and only for business-critical situations.    

Resilient Supply Chain

Terex sources materials from around the world, and our supply chain is flexible and resilient. From the outset of the COVID-19 outbreak, our supply chain teams ensured that our factories received the components and materials needed to maintain uninterrupted production.  As we implement temporary plant suspensions and production rate reductions, the focus of our supply chain teams is shifting to limiting inbound material, so we receive only what is needed to support our current production schedules.  We are working with suppliers to cancel or reschedule orders as needed. 

Questions?  Please call or email your sales, service or sourcing contact, or info@terex.com +1 203-222-7170.

 

Aerial Work Platforms – Estimated Dates for Resuming Manufacturing as of April 8, 2020

Huron, SD (USA)Open now
Oklahoma City, OK (USA)4-13-2020
Moses Lake, WA (USA)4-13-2020
Redmond, WA (USA)4-13-2020
Rock Hill, SC (USA)4-13-2020
Watertown, SD (USA)Open now
Changzhou (China)Open now

Umbertide (Italy) - Continuing shipping and reconfiguration activities

4-13-2020
Terex Utilities service branchesOpen now

All global parts distribution centers: Brisbane (Australia),Changzhou (China), Dubai (UAE), Louveira, Sao Paulo (Brazil), North Bend, WA (USA), Roosendaal (The Netherlands), Singapore, Southaven, MS (USA)

Open now

 

Materials Processing – Estimated Dates for Resuming Manufacturing as of April 8, 2020

 Canton, SD (USA) Open now

 Durand, MI (USA) - Parts & Services continuing

 4-20-20
 Fort Wayne, Indiana (USA) Open now
 Newton, NH (USA) Open now
 Oklahoma City (USA) Open now (MP Manufacturing only)
 Bad Schönborn (Germany)Open now
 Brisbane (Australia) Open now
 Crespellano (Italy)

To be determined

 Fontanafredda (Italy)To be determined
 Hosur (India)4-15-2020
Jaques (Australia) Terex Jaques NSW, Terex Jaques VIC, Terex Jaques QLD, Terex Jaques WAOpen now
Subang Jaya (Malaysia)4-15-2020
UK/Northern Ireland (Coalville, Omagh, Dungannon, Campsie & Ballymoney)4-17-2020; Dungannon Business Park / Parts and technical support continue to be open now