The Online Technical Helpdesk has ultimately been designed with the aim of making it easier for service representatives to submit enquiries and to monitor the status of their service queries.

The key benefits that you will see are as follows:

• All updates and information relating to an issue will be stored in one area.
• You will have full visibility of all your previous issues as well as open requests.
• Ability to log issues 24 hours a day regardless of time zones.

The Helpdesk telephone number is available for all dealers and is for use when a staff member is on site in a machine down situation and is in urgent need of a response.