MDS offers comprehensive training and application support services, with a dedicated team of technical support engineers ready to assist dealers' service personnel. Our mission is to provide ongoing technical support to dealers, offering assistance through commissioning, on-site training, and backup support for any technical challenges. We are committed to ensuring that dealer service teams receive the necessary support, stepping in when issues persist beyond the capabilities of the Helpdesk.

Dealer portal

The MyTerex dealer portal is readily available across a range of devices. It provides 24/7 access to key sales, marketing and aftersales documents. The mobile apps can be used in areas of poor connectivity so if you download a document once, it will be stored within the app for future use wherever you are.

To access the portal: -Go to my.terex.com -Select 'Sign up now'.

Technical and Parts Helpdesk

The Online Technical Helpdesk has ultimately been designed with the aim of making it easier for service representatives to submit enquiries and to monitor the status of their service queries. Within the Customer Support Team, there will be a dedicated Helpdesk with a Team of Technical support Engineers who will be available by phone.

 The Online Technical Helpdesk can be accessed from a link within the Dealer Portal, making it much easier for you to submit a technical enquiry. -Go to my.terex.com -Select 'Sign up now' or visit - https://mp-helpdesk.terex.com 

Helpdesk App

You will be able to raise cases directly from the MyTerex Portal Mobile App, even when you are offline. The cases will then be submitted to Terex once you are online again. This does not replace the current Help Desk solution, but it gives you an additional possibility to raise cases also when there is no phone coverage.

Download the app to your mobile device using the buttons below:

Warranty

Our global network of MDS dealers are committed to supporting every aspect of your operation, from commissioning & servicing equipment helping you improve productivity and lower operating costs throughout the working life of your trommel screen. Contact the warranty team via [email protected]

T-Link Telematics

T-Link is the MDS remote monitoring, fleet management system that combines your machines’ inbuilt CANbus control system with satellite positioning and telematics software.

If you have any questions or queries, contact: [email protected]

Online University

MDS University is our flagship training program. Participants and trainers work together to examine the industry and share best practices that add real value in the field. You’ll work through material designed by MDS engineers and subject matter experts to understand our machines with precision.

To get set up, contact your dealer manager.

 

If you have any questions or need any assistance with any of the information provided here , Please do not hesitate to reach out to your Dealer Manager.

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