The presence of Franna® pick and carry cranes continues to grow from strength to strength in Indonesia, with the help and support from local Franna dealer PT. Berlian Cranserco Indonesia.
Established in 2011, Cranserco was initially set up to address the product support requirements of Terex Cranes in Indonesia. Today, the company have established themselves as the local mining experts, selling over 60 pick and carry cranes into the region and now with a strong workforce of 80+ personnel.
Aftersales support is the core philosophy at Cranserco and this is represented with no less than five facilities located nationwide. Each facility offers spare parts, service and sales including a dedicated product support centre based in Balikpapan.
James Hoyt, Director of Cranserco explains “We work with some of the largest miners and mining contractors in the world and due to the nature of this work, minimising downtime is an absolute must. This is why we continue to invest heavily in parts, service and product support. Our dedicated service technicians regularly travel throughout Indonesia to support our customers and these guys are an absolute credit to our company.’
Franna recently revealed ambitious plans for international exporting at CICA 2019. Thomas Coulter, Franna International Sales Manager talks about the importance of the partnership with Cranserco “Cranserco have quickly established themselves as the specialist provider of lifting equipment in the Indonesian market. With their excellent knowledge of the Franna product and the strong emphasis they place on aftermarket support, it’s easy to see why so many customers choose Cranserco as their local crane service provider. This is the level of dedication we expect from all of our dealers and we look forward to continued success with James and the team at Cranserco.
If you would like more information on Franna cranes in Indonesia, please visit: http://www.cranserco.com/