Despite the challenges presented by COVID-19, Franna® has continued to invest its service business across the country. A new state-of-the-art service workshop was recently opened at the Franna QLD branch and the team have been working closely with customers to develop new service initiatives based on current market conditions.
Mark Tanner, National Service Manager explains “Our goal is to offer the best customer service on the market and the new service facility in Brisbane shows our commitment to that goal. This expansion has more than doubled our workshop floor area which ultimately allows us to accommodate more customers as well as improving our lead times.”
Tanner continues “We have also developed a number of new service initiatives from customer feedback which includes fixed price servicing, dynamic LMI retrofits and 10-year major rebuilds.
Fixed Price Servicing
Fixed price servicing is now available for all Mercedes powered Franna cranes. A fixed price service agreement with Franna includes all scheduled service parts, consumables and expert labour. Fixed price service intervals include: 100hrs, 250hrs, 500hrs, 750hrs, 1000hrs, 1250hrs, 1500hrs, 1750hrs & 2000hrs.
Investment in a Franna OEM service agreement will deliver improved machine reliability and performance, extended operating life and improved resale value should you wish to upgrade your fleet. Servicing directly with Franna will give customers added piece of mind and help them avoid any nasty unhidden maintenance costs.
Dynamic LMI Retrofit
Dynamic Load Moment Indicators enhance the safety of pick and carry cranes and have become a compulsory requirement for many job sites across Australia. The Franna pick and carry load moment indicator featuring industry leading side slope is available as retrofit on Franna AT 20 & MAC 25 models. Features and benefits include:
- Safety innovation in dynamic deration of rate capacity on slopes (patent protected)
- Override timeout to prevent use in constant override state
- Continuously variable articulation rated capacity
- Boom height alarm when in travel mode
- Site restriction set up menu
- Condition monitoring log for crane life cycle record
- Improved graphical interface display
- Automatic counterweight detection
- Operator aids for maximum working height & radius, maximum front axle weight | rigging limits
10 Year Major Rebuilds
Did you know a Franna 10-year major rebuild can come in at around 20% of the cost of a new machine? This is ideal for customers who don’t have the budget for a brand-new crane or for those who would like to extend the life of their current fleet. Competitive pricing is available for Franna major rebuilds and the quality of work is assured by our expert service technicians.
With service workshops located in QLD, NSW, VIC & WA, Franna are well positioned to cater for all your crane service requirements. Additionally, Franna also offer mobile field servicing for remote customers or those who would prefer the work to be carried out on their own premises.