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At MAGNA, we understand that your success goes beyond just owning a great machine. That's why we're committed to providing you with exceptional service and dedicated support every step of the way.
Local Expertise, Global Reach
No matter where your projects take you, you can always count on local support with MAGNA. Our extensive global dealer network puts expert service technicians right at your fingertips. This means you get fast, reliable assistance, whenever and wherever you need it.
Peace of Mind with Warranty
MAGNA equipment is built to last and backed by a comprehensive warranty. This warranty covers defects in materials and workmanship for a specified period, giving you peace of mind from the moment your machine goes into service.
Technical Expertise When You Need It Most
Our combined network of highly skilled MAGNA engineers and experienced dealer service personnel are there to support you. They can handle everything from commissioning your new plant and preventative maintenance to troubleshooting any technical issues. We're dedicated to keeping your MAGNA equipment running smoothly and efficiently, so you can focus on what matters most – your business.
Get the Support You Deserve
To learn more about MAGNA equipment, service options, and warranty details, contact your local MAGNA dealer. They'll be happy to answer your questions and get you started on the path to success.
Telephone Helpdesk
The Helpdesk telephone number is available for all dealers and is for use when a staff member is on site in a machine down situation and is in urgent need of a response.
Omagh, UK (ROW)
Tel: +44 (0) 2882 252999
Hours of operation (UK time):
06:00 to 22:00 Monday to Friday | 08:00 to 13:00 Saturday
Out of Office / On Call Evening
5.30pm – 10.00pm (Monday – Friday)
Out of Office / On Call Weekend
8.30am – 12 Noon (Saturday only)
Louisville, USA (NA)
Tel: (502) 736-5281
Hours of operation (EST time):
07.00am – 6.00pm (Monday – Friday)
Online Helpdesk
The Online Technical Helpdesk has ultimately been designed with the aim of making it easier for service representatives to submit enquiries and to monitor the status of their service queries.
All updates and information relating to an issue will be stored in one area. You will have full visibility of all your previous issues as well as open requests. Ability to log issues 24 hours a day regardless of time zones.