Contact Parts & Service

CBI Service Team Contact Info
Email: NWT.ServiceFWD@terex.com
Tel: (888) 224-4647 (Within the US)
Tel: (603) 378-9213 (Outside the US)
Fax: (603) 382-0557

CBI Parts Team Contact Info
Heath Searles, After Market Parts Supervisor: Heath.Searles@terex.com
Brian Daigle, Regional Sales Manager, Aftermarket Parts: Brian.Daigle@terex.com
Tel: (888) 224-4647 (Within the US)
Tel: (603) 378-9213 (Outside the US)
Fax: (603) 382-0557

World-class service with personalized attention

Phone Support

When you call, we answer. Our factory-based service team has decades of experience building CBI equipment and understands the details of your machine with precision. Through expert phone support and Field Service Engineers, we provide comprehensive services to our customers ensuring maximum up-time and productivity. CBI’s technical phone support representatives are at-the-ready 24/7 to walk you through issues so your machine stays up and running.

Service Support

After your equipment has been delivered or your system has been installed, CBI’s team of certified Field Service Engineers is on standby 24/7 to provide on-site support anywhere in the world. CBI’s service fleet is known to be the most responsive in the industry. Since CBI designs and builds the entire system, we are responsible for servicing every part of it--not just the grinder, the screen, or the shredder... every component.

CBI Technical Support Team