Terex Corporation is proactively dealing with COVID-19. We are continuing to serve our customers with machines, parts, and services despite the obstacles posed globally by the coronavirus.
Guided by our Terex Way values (see graphic), our team members are working together to serve our customers while following strict preventive guidelines to ensure everyone’s safety. We are shipping equipment. Parts operations and customer service, parts fabrication, service centers, logistics and shipping operations are running. We are serving customers through a number of channels, including parts.terex.com for Materials Processing businesses, gogenielift.com for Genie, utilitiesparts.terex.com for Terex Utilities, and Terex Service Centers, call centers and other flexible delivery alternatives.
We are following stringent precautions to keep our team members safe. From the earliest days of the outbreak, Terex has been implementing the advice and guidance of the Centers for Disease Control and Prevention and the World Health Organization as well as following local country directives and guidance. Many team members are working remotely. For those working on-site, we are following recommended preventive protocols including health and thermal checks, face coverings, distancing, reducing team member concentration, disinfecting surfaces, sending team members home if they feel ill, and following guidelines for quarantine and other steps to keep the work environment safe.
After temporarily suspending manufacturing at many of our facilities in response to reduced customer demand and government requirements or requests, we have resumed manufacturing, safely, in compliance with local mandates, and in response to customer demand.
Please click here to see an update on our global manufacturing status.
Each and every day, our field service team is supporting our customers. Technicians are supporting customers and others virtually (e.g., phone, video conference) as much as possible. Our call centers are operational. Technicians will be dispatched where it is safe to do so and only for business-critical situations.
Resilient Supply Chain
Terex sources materials from around the world and our supply chain is flexible and resilient. From the outset of the COVID-19 outbreak, our supply chain teams ensured that our factories received the components and materials needed to maintain uninterrupted production.
Questions? Please call or email your sales, service or sourcing contact, or firstname.lastname@example.org+1 203-222-7170.