Quote

Sign Up
landing-page-talpa-banner

 

SERVICE PACKAGES FOR MAXIMUM UPTIME AND PEAK PERFORMANCE

With the new optional service packages, you only pay for the actual use - simply per machine hour. Maintenance and service parts as well as work are included, leading to planning and cost transparency. State-of-the-art telemetry technology detects anomalies at an early stage so that maintenance and repairs can be planned in advance. This minimizes unplanned downtime and protects the machine from consequential damage.


BENEFITS AT A GLANCE

 

 

Customer – Fuchs Prime & PrimeGuard?

 

Why Fuchs Prime & PrimeGuard?

  • Complete service or full-service contract: Maintenance, spare parts, technicians (Prime) and repairs (PrimeGuard) – all included
  • Fixed price per operating hour
  • PrimeGuard = extended protection even beyond extended regular maintenance

 

Customer benefits at a glance:

  • Focus on machine usage – we take care of the rest
  • No paperwork, no coordination effort
  • Full transparency regarding machine condition and performance
  • Measurably less downtime and more productivity

 

Trial = the direct entry into this added value:

  • Customers experience the software platform in real time – without obligation
  • All features available: alerts, maintenance plans, technician coordination
  • Basis for final decision based on experience, not theory

 

Dealer – Fuchs Prime & PrimeGuard?

 

Why Fuchs Prime & PrimeGuard?

  • Complete service or full service from a single source: maintenance, technicians, spare parts, including processes
  • Standardized processes – plannable, efficient, scalable for many customers
  • Enhanced customer loyalty through long-term contracts

 

Dealer benefits at a glance:

  • Guaranteed revenue per machine (maintenance, parts, service)
  • Optimized utilization and short response times
  • Differentiation from traditional workshops or reactive services
  • Less administrative effort, as processes are pre-structured and digitally supported

 

Trial = the direct entry into this added value:

  • Dealers experience the model in practice
  • Service staff and sales teams can familiarize themselves in advance
  • Test run provides learnings & evidence of success for scaling in the area

 

 

Sign up for trial period

Free test run provides learnings & evidence of success for scaling in the area.
SIGN UP NOW
We will process your request as quickly as possible.

 


 

PACKAGES OVERVIEW

 

 

Fuchs Standard (as before)

  • Telematics data including standard  machine statistics & data
  • Quick remote diagnostics in the event of unplanned downtime
  • Online ordering of spare parts & services
  • QR-Code assistance for drivers in case of machine events (NEW)

 

Fuchs Prime

As Fuchs Standard, plus:

  • Service Part Kit supplied + tech hours + travel covered
  • Pay per machine usage (by hour)
  • Advanced service and maintenance planning capabilities incl. prioritization of machines due to events and machine usage
  • Advanced OEE analytics for machines & fleets
  • Improved MTTR by advanced diagnostics
  • Available also for sold machines (F-Series)
  • Improved MTBF by predictive alerting / anomaly detection

 

Fuchs PrimeGuard

As Fuchs Prime, plus:

  • Full-extended warranty including maintenance parts services (non-service parts) + tech hours + travel covered
  • Pay per machine usage (by hour)
  • Enables dealers to offer full rental / EaaS machine package to customers and ensure to take complete service work


Uptime Center

Digital Service only, contains:

  • Advanced service and maintenance planning capabilities incl. prioritization of machines due to events and machine usage
  • Advanced OEE analytics for machines & fleets
  • MTTR & MTBF calculations including predictive alerting / anomaly detection
  • Determination of requirements & inspection offers

 

OEE – Overall Equipment Efficiency         MTTR – Mean-time-to-repair          MTBF – Mean-time-between-failures

CONNECTED. SMART. RELIABLE. AI-Powered Machine Notifications

Please enable marketing cookies for this feature