ONLINE HELPDESK

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The Online Technical Helpdesk has ultimately been designed with the aim of making it easier for service representatives to submit enquiries and to monitor the status of their service queries.

The key benefits that you will see are as follows:

  • All updates and information relating to an issue will be stored in one area.
  • You will have full visibility of all your previous issues as well as open requests.
  • Ability to log issues 24 hours a day regardless of time zones.

The Online Technical Helpdesk can also be accessed through the Dealer Portal

 

TELEPHONE HELPDESK

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The Helpdesk telephone number is available for all dealers and is for use when a staff member is on site in a machine down situation and is in urgent need of a response. 

 

Tel: +44 (0) 28 87 449 000

Hours of operation (UK time)
8.30am – 5.30pm (Monday – Thursday)
8.30am – 4.00pm (Friday)

Out of Office / On Call Evening
5.30pm – 10.00pm (Monday – Friday)

Out of Office / On Call Weekend
8.30am – 12 Noon (Saturday only)

The out of hours telephone support service is for rapid response and to support field engineers.

 

Tel: +1 502 736 5293

Hours of operation (EST time)
07.00am – 6.00pm (Monday – Friday)

 

Tel: +91 4344 302 299

Hours of operation (IST)
8:30am – 4:30pm (Monday – Friday)

Out of Office / On Call Evening
Weekdays: 6.00am – 8.00pm 
(Monday – Friday)

Out of Office / On Call Weekend
Weekend: 8.00am to 2.00pm (only technical helpdesk for breakdowns)

All other queries should be logged using our Online Helpdesk system.