Manage Your Fleet – And the Support You Receive – Your Way

Whether you own a couple Terex Utilities trucks or oversee a group of Terex and other branded work equipment, it’s important to stay on top of the maintenance, care, and new orders of equipment you have within your company. This is where Fleet Management tools can be a huge benefit and time saver. Terex Utilities offers a free fleet management tool – Fleet Horizon – to help customers keep on top of their Terex Utilities fleet health. 

What is Fleet Horizon? 

Fleet Horizon is a fleet management tool for Terex Utilities equipment. This tool allows customers to:  

Fleet Horizon was developed in cooperation with customers - ensuring the information provided would be pertinent, actionable, and visible. It was created so that customers could manage their Terex equipment, service, and support their own way.  

Fleet Horizon allows a person to filter down, navigate to or link from trucks and assets to help maintain and monitor all Terex Utilities Equipment in one place. Some common questions and related tasks are listed below.   

How do I Register a Unit?  

Equipment owners and dealers are required to register Terex Utilities equipment while the equipment is in their possession. This ensures any communications, such as important safety recalls, are directed to the current owner. The Aerial ANSI A92.2 and Digger Derrick ANSI A10.31 standards require the owner to register the machine within 60 days.  

To Register a Unit in Fleet Horizon, you would simply click on the “Register” button next to units that are not registered. This button only appears on units that are not registered in the Terex Utilities’ systems.  

For equipment not listed in your Fleet Horizon account, you can still register them and add them to your fleet. Click on the “Add Unit to Fleet” button to fill out and submit the unit you would like to perform this action on.  

How do I Remove a Unit from my Fleet? 

The last known owner of a unit will be associated to that piece of equipment until Terex Utilities receives confirmation that this unit was sold to someone else or receives confirmation that this unit was decommissioned or destroyed.  

Within Fleet Horizon, navigate to the unit-specific page of the truck you are wanting to remove from your fleet. Click on the “Decommission” button and fill out the form to let Terex know why this unit is no longer in your fleet. Once you submit this information, the Terex team will validate and remove this unit from your fleet.  

Note: If a new owner is not listed in the decommission/sold form, you as the last known owner will still receive notifications about safety recalls until a new owner is known.  

How do I complete an Open Bulletin on my unit? 

To maintain the safety and improve the efficacy of Terex Utilities equipment, some safety and product notices are released – commonly referred to as bulletins. These equipment bulletins can cover anything from replacing and installing a new part on a unit to re-enforcing particular joint weldments. 

Equipment owners will receive notifications if there is a new or open (uncompleted) bulletin on a piece of their equipment. They will receive mailed notifications and – if they have a Fleet Horizon account – will also receive an emailed notification.  

Within Fleet Horizon, you can view these bulletins per individual units in your fleet. Simply filter your Equipment tab to view units with Active Bulletins and select a particular piece of equipment in that list to open the unit page. On that page, under Bulletins, open the bulletin to view what is involved or required to complete it, or to print off the bulletin. You can schedule service with any of our Terex Service Centers or Field Service techs to complete this bulletin.   

How do I Schedule Service for my Unit? 

Whether you are completing an Annual Inspection or looking to complete an open bulletin on a unit within your fleet, you can easily schedule service inside the Fleet Horizon platform.  

On any individual unit within Fleet Horizon, there is a “Schedule” button. Simply click on this Schedule button to fill out a request form for that piece of equipment and select which service center or field service you would prefer to perform this service (or is nearest that unit). This center or tech will reach out to you to schedule or pick up the unit for repairs or inspection.  

When your unit is being repaired, you can track this service within Fleet Horizon as well! Under the Service tab, you can view the status of the scheduled service repairs, the quoted price, final price, and the tech who is performing the repairs to reach out with questions.  

How do I Order Parts for my Units? 

To order repair parts to perform inspections or replacements on your own, you can easily order unit-specific parts from our integrated parts store.  

On any individual unit within Fleet Horizon, there is a “Buy Parts” button. Clicking on this button will take you into your integrated parts store company account (if created). Within that store, you can either view the parts under the Parts Manuals (serial specific) or search for parts by the part number or description.  

If you do not have a parts store company or individual account, request that here: Terex Parts Store 

How do I get a Fleet Horizon Account? 

To start using Fleet Horizon for your company and to manage your own Terex Utilities fleet, you can request an account here: Terex Fleet Horizon